ServiceNow is an organization that provides service management through various applications in the cloud. ServiceNow ensures that all software that companies use run in the field of service management and that software communicates with each other. For example, incidents are created and resolved by the right people or machines. Thanks to these workflows, as ServiceNow calls it, productivity is increased for employees and therefore the productivity of the entire company in itself. ServiceNow simplifies complex parts of work for the employees.
The productivity of the entire organization is increased.
Bottom line: ServiceNow uses technology to make work easier and more comprehensible for employees through the applications in the cloud. Because the applications work through a cloud, the applications are accessible everywhere (with only the use of internet).
How does ServiceNow work?
Within ServiceNow there are three types of workflows: IT Workflow, Employee Workflow and Customer Workflow. Applications mutually reinforce each other because they can merge information so that they perform better. ServiceNow works with little, to no, code and the applications can communicate with external platforms. That is why ServiceNow is easy to use. Next to that business data is synchronized, data is always up-to-date and applications are always available online.
WhiteBrick focuses in particular on ServiceNow’s Employee Workflow. This workflow involves HR Service Delivery, IT Service Management and the NOW platform. To make it clearer, here is an example of what are the possibilities within the Employee Workflow:
The Employee Workflow works ideally for onboarding a new employee. A new employee has to learn many processes and many new accounts must be created internally. Maybe a computer or company telephone has to be purchased for the new employee. Most likely, the HR employee will have to do this manually or transfer it to other employees. However, these activities are in any case carried out manually by one or more employees. This will take unnecessary hours or even days. Thanks to the Employee Workflow, this process is completed within ten minutes. The ServiceNow application, via WhiteBrick, creates an onboarding workflow that automates the entire process. The data must be entered by an employee and ServiceNow will refer all tasks to the persons who are selected for this specific workflow. Within the system, applications are therefore assigned to the right person so that (s)he can get started with it. In this way there is direct communication, which saves time.
ServiceNow provides direct communication, which saves a lot of time.
There are many options within an Employee Workflow. For example, following the example, you can add the employee to the account before his entry in the organization. In this way he can prepare himself for the tasks, receive a (standard) welcome message from the director or follow a specific training. Almost everything can be done within the ServiceNow applications.
ServiceNow in your organization?
With ServiceNow everything, within the applications, is possible when it comes to automation. ServiceNow stands for out-of-the-box templates that they sell through partners. The partners build and monitor the different applications for different organizations. WhiteBrick builds applications within the Employee Workflow that inspires employees and makes them more creative and productive.